The survey on the library’s communication and the usability of the Karelia-Finna, which was renewed in March, was open from 4 to 30 April and the link to the survey was available in the Karelia-Finna, in the intranet/Pakki and in the library’s April newsletter. We received a total of 22 responses, thank you to everyone who responded! 3 small product prizes were drawn among those who left their contact details and the winners of the draw have been informed personally.
According to the results of the survey, the most followed library communication channels were the library’s newsletter, Karelia-Finna, student/staff intra and Tuudo. Generally the respondents were satisfied with these channels, while the majority of respondents did not want to follow the library’s information through any other channel. InfoTV and e-mail were mentioned a few times as new communication channels.
The renewed Karelia-Finna was positively received. The layout of Karelia-Finna was considered clear by 81.8%, easy to use by 77.3% and easy to find (fully agree or somewhat agree) by 72.7%. 77.2% felt that the library’s current affairs were clearly displayed, while opening hours were clearly displayed by 81.8%. 63.6% felt that the Karelia-Finna library’s current affairs were interesting (strongly agree or somewhat agree).
77% of respondents thought that the library provides sufficient information on information acquisition teaching/guidance and in the open feedback, good information acquisition guidance was specifically praised. The library’s facilities were pointed out such as the silent study room, and it has been nice to see that this spring the room has been put to good use. In the open responses, it was also pointed out that better information and guidance on the library during the early stages of studies would be useful. Library information is provided to all new students at the beginning of the academic year, and over the last few years we have made efforts to ensure that the library’s teaching and guidance is available evenly to all groups at different stages of their studies.
We are constantly improving library services and communication and welcome feedback also outside the surveys. Thank you again to all those who responded to the survey.