NB! There is no technical assistance during an exam.
If the screen is blank or shut down, the computer is in sleep mode or switched off:
- move the mouse
- turn the screen on
- turn the computer on
- WAIT PATIENTLY
If the browser crashes or you close it accidentally, reopen the EXAM browser, and your exam will continue normally.
If the computer or an application crashes, wait for restart or restart the computer yourself. Reopen EXAM browser and log in. Your exam will most probably continue.
Interruption notification of EXAM
If your exam is interrupted or obstructed because of a technical problem, interruption in the exam area or other reason: log out of the computer, leave the room and report the interruption via email (firstname.lastname@example.org) immediately. Your email must include the following information:
- Student’s name
- Student number
- Student’s email address
- Number of the exam computer
- Name of the interrupted exam
- Date and time of the interrupted exam
- Time of the interruption
- Description of the interruption or problem
There is no technical support at the university of applied sciences during your exam. Remember, that you are always taking an electronic exam on your own responsibility. Therefore, it is essential that you read the instructions and take the Training exam!
Possible problems and solutions
Problem: Browser crashes OR you accidentally close the browser.
Solution: Restart Exam and log in. The exam continues.
Problem: Technical problems (computer restarts in the middle of the exam).
Solution: Wait until the restart has completed. Log in to Exam. The exam may continue. If it does not, leave the room and notify of the problem as instructed.
Problem: Fire alarm or some other alarm in the exam room.
Solution: Leave the room immediately. Notify of the problem as instructed.
Problem: Another participant disturbs.
Solution: Quit or continue the exam. In both cases notify of the problem as instructed.
Problem: Power or telecommunications cut.
Solution: Leave the room. Notify of the problem as instructed.
Problem: Fit, seizure or some other urgent need to leave the room.
Solution: Quit the exam and log out of the computer. Notify of the problem as instructed.
Problem: Fit or seizure of another participant or another sudden situation.
Solution: Help! Quit or continue with the exam. In both of the cases notify of the problem as instructed.
Problem: Suspicion of a misconduct.
Solution: Finish your own exam. Notify of your suspicions after your exam as instructed.